joel: Okay, thanks. Next question:
joel: Am I able to switch to two different data plans for each line on my account?
joel: For instance, if I wanted one to be DataPlus and one to be DataPro, is that possible?
AT&T: I have received your request and I am researching your account. In order to complete your request, I'll need some additional information, Mr. Boonstra.
AT&T: The new Data plans do not include Apple iPhone's. I show both lines on the account use iPhone's, is this correct?
joel: Yes, we both have iPhones. So you're saying that the only available iPhone data plan is the current unlimited plan, @ $30/month?
joel: $30/month per line, I mean
joel: That is different than what is reported in this story: http://www.dallasnews.com/sharedcontent/dws/bus/industries/techtelecom/stories/060310dnbusattusage.3b0209b.html
joel: Maybe it's that the new data plans are not available until next week Monday?
AT&T: This is the information we have available at this time, please check back with us once the features are made available to customers.
joel: Here is your own company's press release: http://www.att.com/gen/press-room?pid=4800&lcdvn=news&newsarticleid=30854
joel: It doesn't say anything in there about iPhones being excluded. So I suppose I should just wait until June 7.
joel: Okay, one final question, though I will be waiting now until I make any changes:
joel: If I switch my *voice* plan from my current 700 minutes to the 550 minutes plan, will I lose my existing accumulated rollover minutes?
AT&T: That is correct your rollover minutes will adjust to the new voice plan day time minutes. This change will appear on the following bill.
joel: Okay, but what I'm asking is: will my rollover balance disappear? My current rollover balance is 3,764 minutes (as of my last bill) and I want to be sure that I keep those minutes.
AT&T: As I previously advised your rollover minutes will adjust to the new rate plan anytime minutes. This information will appear on the next bill following your rate plan change.
joel: Heh, okay. Maybe we're talking about different things. I don't understand what you mean by "your rollover minutes will adjust to the new rate plan anytime minutes". I understand that I will now have only 550 rollover minutes per month (with unlimited nights/weekends). What I'm trying to understand is if my rollover *balance* (the available minutes that I have banked from the last 9 months) will stay around, or will they zero out.
AT&T: The rollover balance will adjust to the day time minutes for the new rate plan. If your new rate plan includes rollover your will continue to accrue rollover minutes beginning with the new rollover minute balance for that plan.
AT&T: I have not heard from you for a few moments. Are you still with me?
joel: I'm still here, I'm re-formulating my question
joel: I'm still not confident that I have gotten an answer to my specific question. I promise I'm not trying to be annoying, I just want to be sure that I know what to expect. Let me try one more way. Given this specific scenario: I switch from the FamilyTalk Nation 700 Rollover & Unlimited Night/Weekend & Unlimited Mobile-To-Mobile Minutes plan that I'm currently on to Nation 550 FamilyTalk w/Rollover® Minute, and my current rollover balance is 3,764 minutes. Given that, will my new rollover balance start over at 0, will it stay the same and continue to accrue at the new 550 minutes per month rate, or will something else happen?
joel: I understand that I will have fewer minutes per month, and therefore if my usage is the same that fewer minutes will go to my rollover balance. My question is whether my current balance as it stands right now will be affected at all.
AT&T: I apologize for the confusion, the rollover balance will adjust to the day time minutes for the new rate plan. Your new rate plan will decrease in minutes and your rollover will also decrease in minutes the remaining rollover total will be the amount of the new rate plan day time minutes. Then, will continue to accrue rollover minutes beginning with the new rollover minute balance for that plan.
joel: So you're saying that given that specific scenario, my 3,764 minutes will become... 0 minutes? 550 minutes?
joel: Because I really don't know what you mean when you say "the rollover balance will adjust to the day time minutes for the new rate plan".
joel: It would be very helpful to know what, specifically, it will adjust to.
AT&T: I can make recommendations for agreement on your rate plan change. You may decide something different. I am providing general information setting your expectation of a change that will impact your account. The rollover balance will change from the current balance to the a new balance, this balance will update/adjust to the new rate plan's day time minutes to you plan of choice.
joel: Okay, I realize you're trying to help but that doesn't give me any information I can act upon. Without knowing how specifically the "rollover balance will change from the current balance to the a new balance" I don't know how to tell what the new balance will be. I guess I will need to call up or go to the AT&T store to ask someone in person, because I don't really know how to be more clear than I am already being.
joel: The essential question I'm asking is whether I will lose my currently-accrued rollover balance of 3,764 minutes. So far the only answer is that the rollover balance will change from the current balance to the new balance. If you were in my situation, would you feel like that gave you enough information to know what to expect when switching?
AT&T: That is correct we are unable to make a specific balance due to the new rate plan change is not pending. I can recommend with decreasing your rate plan will decrease your rollover minutes.
joel: Well I suppose that's the only answer I'm going to get. Unfortunately it doesn't help me out.
joel: I have no further questions.